Last Updated: 10/01/2024
Tentickle Stretch Tents (“Tentickle”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with us, or use our products and services.
By using our website or providing your personal information, you agree to the practices described in this policy.
1. Information We Collect
We may collect and process the following categories of personal information:
- Identity Information: Name, company name
- Contact Information: Email address, phone number, physical address
- Communication Data: Emails, enquiries, feedback, and responses to surveys or marketing campaigns
- Technical Data: IP address, browser type, time zone settings, location, and browsing behavior via cookies
- Marketing and Communications: Preferences in receiving marketing materials or newsletters
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Process and deliver your orders or service requests
- Send newsletters or promotional emails
- Improve our website, customer service, and offerings
- Comply with legal or regulatory obligations
3. Legal Basis for Processing (POPIA & GDPR)
We process personal information on the following legal grounds:
- Consent: When you provide your details to receive updates or make an enquiry
- Contractual necessity: When processing is required to fulfill your order or quotation
- Legitimate interest: To improve services, respond to your requests, and grow our business
- Legal obligation: To comply with relevant laws and regulations
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Trusted service providers involved in processing enquiries or delivering products (e.g., courier partners)
- Email marketing platforms (for marketing communications)
- Legal or regulatory authorities, when required
All third parties are required to respect the confidentiality of your data and comply with data protection laws.
5. International Data Transfers
Our website may use hosting and analytics services located outside South Africa or the EU. We ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection measures.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. You may request deletion of your information at any time.
7. Your Rights
You have the right to:
- Access, update, or correct your personal information
- Object to or restrict processing
- Withdraw consent at any time (for marketing communications)
- Request deletion of your data
- Lodge a complaint with the Information Regulator (South Africa) or your local data protection authority
To exercise these rights, contact us at privacy@tentickle-stretchtents.com.
8. Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control or disable cookies via your browser settings.
9. Data Security
We take reasonable administrative, technical, and physical measures to safeguard your information from loss, theft, misuse, or unauthorised access.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Please review periodically to stay informed.
11. Contact Us
For any questions or requests related to your personal data, please contact:
Tentickle Stretch Tents
Email: privacy@tentickle-stretchtents.com
Website:www.tentickle-stretchtents.com
